Returns & Exchanges
At KOOKAÏ, we want you to be completely satisfied with your purchase, which is why we offer a 21-day return period for full-priced items. Whether you are looking for a different size or a full refund, our process is designed to be as seamless as the pieces in your wardrobe.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place your garments in their original packaging, ensuring all tags are attached and the items are in unworn, original condition.
Label and Post
Print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at any authorized post office or collection point.
Quality Check and Refund
Once our team receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing